Terms of Use

TERMS AND CONDITIONS

Welcome to the Annie Mae website Terms and Conditions. Thank you for visiting!

Please read these terms carefully before placing your order.

These terms were last updated in March 2021. Annie Mae may change this policy at any time. You should check this page from time to time to ensure that you are happy with any changes.

How to place order

Items can all be purchased through our shop on the Etsy website. You do not need an Etsy account to purchase items, you can choose to 'Checkout as a Guest' and simply enter your payment details at the checkout. You will be sent an email to your chosen email address to notify you that your order has been received and then another email to inform you that it has been processed and your items have been dispatched.

Making a contract with us

When you place an order with us, you are making an offer to buy goods.  We will send you an e-mail to confirm that we have received your order and it is being processed, and in this way a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

If the goods are not available, we will let you know in the first instance. We may offer to supply you with substitute goods.  If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Cancellation and Returns

You can cancel your contract at any time up to 14 working days after the day of delivery.  To do this, please e-mail us at the address on the Contact page.

If you cancel, you must return the goods to us at your own expense.  You must ensure that the goods are packaged adequately to protect against damage. Please take reasonable care of the goods before they are returned to us. We will also refund you the initial delivery cost.

This cancellation policy does not affect your legal rights — for example, if goods are faulty.

This policy does not apply to the following goods, which are exempt from the right to cancel:

  • Bespoke jewellery items made to the customer’s specifications or personalised
  • Earrings, due to hygiene reasons

Faulty Items

If there is a problem with the goods, please contact us straight away and follow the return procedure.  Faulty items must be returned within 7 days of the faulty item being reported.

Prices

Prices are subject to change at any time at Annie Mae’s discretion. This may be due to a sale and may be for a limited period only.

About Us

This website is owned and operated by Annie Stather, Hutton Rudby, Yarm, North Yorkshire TS15. If you need to contact us, please e-mail us at [email protected]

Copyright Notice

This website and its content is the copyright of Annie Mae - © Annie Mae 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

Links to Other Sites

The anniemae.co.uk website may contain links to other sites on the Internet which are owned and operated by vendors or other third parties. Annie Mae is not responsible for the availability of, or the content located on or through, any external site.